Frequently Asked Questions

Booking Questions:

Can I change my booking after I have commenced traveling?

Please refer to the lotsofhotels Confirmation & Tax Invoice email.

The Terms & Conditions will list contact details to enable you to make the necessary changes.

How can I change or cancel my existing hotel booking?

Please refer to the lotsofhotels Confirmation & Tax Invoice email.

The Terms & Conditions will list contact details to enable you to make the necessary changes.

Do I receive confirmation of my Hotel booking?

Yes, you will receive a lotsofhotels Confirmation & Tax Invoice email once the booking is completed.

Will the hotel receive my booking immediately?

In most instances, the hotel will have your reservation details. However, in some cases the hotel provider will not release the name list until 7 or 14 days prior to check in.

If you need to change your booking, please refer to the lotsofhotels Confirmation & Tax Invoice email on who to contact.

Is my booking guaranteed?

Your reservation is guaranteed as per the terms and conditions of the hotel that you accepted at the time of booking.

Can I make bookings and pay the hotel directly?

In most cases, payment is made in advance.

However, some hotels will charge a deposit and the balance paid direct at the hotel.

For more information, please refer to your lotsofhotels Confirmation & Tax Invoice email.

Can you source different room rates that are not mentioned on your website?

Our website will only display rooms that are available to purchase online.

Hotel Specific Questions:

How can I advise the hotel of my preferences regarding room type, view, etc?

Please refer to the lotsofhotels Confirmation & Tax Invoice email which details who to contact in the event you need to advise your preferences.

What is the difference between a twin and double room?

A twin room will normally have 2 single or 2 double beds (depending on the size of the room).

A double room will be a double or queen size bed.

Is breakfast included at my hotel?

If the hotel includes breakfast in the price, this will be indicated during the booking process.

How can I add breakfast to my hotel booking?

Please arrange direct upon arrival at the hotel.

Where can I find descriptions of hotel facilities and rooms?

During the initial search, you can click on the hotel name and review the hotels facilities.

General Questions:

Is my personal information kept private?

For full information on security, please visit our privacy & security page.

Is it safe to use my credit card online?

For information on security, please visit our security page.

How can I leave feedback for a hotel?

Please contact the hotel during your stay.

How can I earn point for my Frequent Flyers / Traveller Program?

Please provide details upon check in at the hotel.