Help

1. About lotsofhotels
Please select this link for detailed information about lotsofhotels.

2. Change My Booking
Please select this link if you wish to change an existing booking.

3. Confirmation Emails And Re-Checking Your Booking
If you have not received a confirmation email or/and wish to double check that your booking has been successfully processed, all you need to do is click on the link My Bookings, then log in using your username and passwrod. This area displays all successful bookings and from there you can print your itinerary or tax invoice.

4. Frequently Asked Questions - Technical Questions
If you have any questions about our site please go to our FAQs section.
If you are experiencing any technical difficulties, please go to our Technical Questions section.

5. Online Interactive Assistance
Chat online for assistance with one of our Customer Service Centre consultants.

6. Email Contact
If you have an enquiry or wish to email us...

7. Telephone Contact
Online bookings: if you have a query about an online booking, telephone 24 hours a day, 7 days a week on (03) 9820 9416 or if you are telephoning from New Zealand or any other overseas location +61 3 9820 9416.
Please note, as we are an online seller of travel we do not take bookings over the telephone or by email.
Due to high demand wait time may be up to 3 minutes. If we cannot attend to your call within 3 minutes our auto attendant will default to voice mail and if you decide to leave a message we will return your call as soon as possible.

8. Feedback
We encourage you to provide feedback on our site or our service to you.