Privacy

Privacy Policy

lotsofhotels is operated by Webjet Marketing Pty Ltd ACN 063 430 848 (we, us).

 

Our Commitment

We recognise that privacy is very important to our customers (you) and we are committed to promoting confidence in the manner in which your personal information is handled by us.

This Privacy Policy sets out our policy in respect of personal information which you may provide to us through your use of the lotsofhotels website (website). By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this Privacy Policy.

 

What is personal information?

Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

 

The National Privacy Principles

We will comply with the National Privacy Principles (NPPs) contained in Australia's national Privacy Act 1998 (Cth) (Privacy Act). In order to comply with the NPPs, we will:

(a) take reasonable steps to protect the security of personal information;

(b) require our personnel to respect the confidentiality of personal information and the privacy of individuals;

(c) take reasonable steps to protect personal information we hold from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records; and

(d) take reasonable steps to destroy your personal information where we no longer require it for a permitted purpose under the NPPs.

Our aim is to ensure that we comply with principles that form the basis of laws introduced to strengthen privacy protection for consumers.

This statement will address any potential concerns you may have about how personal information you provide us is stored, used and accessed.

 

Amending our Privacy Policy

You are encouraged to check this Privacy Policy periodically, as we may from time to time make alterations, which will come into effect from the time of posting of an amended Privacy Policy on the website.

 

Collection of personal information

We may collect your personal information to facilitate an online purchase and only require information necessary to complete your booking, although you may choose to provide us with additional information so that the quality of service received is improved.

We may also collect your personal information if you send us an email, use our feedback form, or enter into interactive chat with us in the purchase of goods and services available through the website.

We collect your email address when you request to be added to our mailing list to receive updated information about products and specials. You can unsubscribe at any time.

Wherever it is lawful and practicable, we will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide our services to you.

We will not usually collect health or sensitive information from anyone. In the rare cases where the collection of sensitive information may be required in order to carry out our business or provide the required level of customer service, we will only use that information with the person's consent unless otherwise permitted by law.

 

Cookies

When you visit our website, details are recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. This information is used in an anonymous form for statistical purposes and as such cannot identify you individually.

We use Cookies to identify your browser so that next time you visit our website we remember your log in details. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser. If you do not wish to use cookies, you may be able to adjust the settings on your browser to reject cookies or notify you when they are being used.

 

Use and disclosure of personal information

We will only use or disclose personal information:

(a) to provide you with the goods and services available through the website;

(b) for administrative purposes, including to companies or individuals who assist us in providing our services or who perform functions on our behalf (such as our mailing house);

(c) to assist us to improve our website and services;

(d) to provide you with information and offers relevant to our services (you may opt-out of receipt of any such offers at any time by submitting a request through our feedback form, or through the methods described in any e-mails we may send you); or

(e) where required by law to do so.

We will disclose personal information as required to the providers of the products and services you have purchased (which may be overseas), and you accept that not all recipients of your information have privacy policies, or privacy policies that are equivalent to this Privacy Policy. You consent to the disclosure of your personal information for that purpose.

Please note that any additional personal information you voluntarily provide to us concerning special requirements for hotels is only collected and/or used as necessary in order to provide you with specific additional travel arrangements, such as special meals.

Any information you send us by email, through use our feedback form, or by entering into interactive chat with us in the purchase of hotels, will not be disclosed to any third party, except as required to provide you with the products and services you request.

We will not, without your prior consent, disclose personal information for any other purpose other than those set out in this Privacy Policy.

 

Third Party Websites

This website contains a number of links to other websites, including the websites of our commercial partners. When this occurs be sure to check the Privacy Policy of those websites as we are not responsible for privacy policies of other websites.

 

Storage And Security Of Personal Information

We ensure your credit card information is transmitted over secure lines using Thawte. We use a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.

We will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party, or through any unauthorised access.

You can also help us keep your personal information secure by ensuring that any password you use on our website is kept strictly confidential, and by logging off when you have finished using a shared computer.

 

Accessing, Changing And Deleting Your Personal Information

We will take all reasonable steps to ensure that the information we collect, hold or disclose about you is accurate, complete and up to date.

Your personal information held by us is accessible by us, you with your password and any other person to whom you disclose your password. You may make changes to your personal information, if you wish, at any time. We rely on the information you provide us and do not collect personal information about you from any other source.

We will take reasonable steps to destroy or permanently de-identify any personal information which we hold when you request that it be removed from our database and when it is no longer required for any purposes for which it was collected or for which it may be legitimately used or disclosed. In order to request that your personal information be removed from our database, please send your request to us via email to by clicking here.

 

Complaints Resolution

We are committed to providing customers with a fair and responsible system for the handling of customer complaints.

If at any time you have any complaints in relation to privacy or the operation of the website, please contact us through our feedback form so that we may resolve them.

 

Further Information On Privacy

Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner's web site.